Note: If you resume the recording, you will record to the same recording file. Optionally, you can click Record to resume recording. If your admin enabled the ability for you to stop/resume automatic call recordings, you can click Stop Recording to stop the automatic recording. If you're a member of a call queue, your admin needs to enable ad hoc recording for the queue to allow you to manually start a call recording during a queue call.If the phone user taking over the call also has automatic recording enabled, a new recording will begin for that user. If another phone user takes over a call, your ad hoc or automatic recording will end.If you elevate the call to a Zoom meeting, the call recording (ad hoc or automatic) will end.Zoom Phone will also automatically start a new recording for the added call. When you merge the call, the new recording will continue for the merged call. If you add a call while automatic call recording is enabled, the recording will continue for the initial call.You can start a new call recording after merging the calls. The recording will end when you merge the calls to start a three-way call. If you add a call after starting a recording, the recording will continue for the initial call.If you select Warm Transfer, you can start the recording again to record the portion before you complete the transfer. This applies when transferring to external or internal contacts. If you transfer the call, t he recording will end when you select a transfer option.If your admin disabled ad-hoc call recording or enabled automatic call recording, the Record button will be inaccessible. You can still access existing recordings.The following scenarios affect call recordings:

You can also start and stop an ad-hoc call recording by using a DTMF code. Admins can access your ad hoc call recordings if the ad hoc call recording was made during an inbound or outbound call queue call. Play and manage your recordings using the desktop client, mobile app, or web portal. You may hear an audio prompt notifying both parties that the call will be recorded (the audio prompt can be disabled by the admin).

You can also transfer the call to voicemail. You can customize your hold music in the Zoom web portal. While the call is on hold, you can use call flip to switch the call to another device (Zoom desktop app, mobile client, or desk phone). Place the call on hold or resume the call. The receiving party will hear music while they're on hold. Note: While in a 3-way call, if a call participant leaves the call, the call will continue for the remaining 2 phone users. To merge the calls and enable three-way calling, click or tap the merge icon and select the person or number to merge with. Click or tap their name or number to switch between each person Each person will remain on a separate line. Add Callĭisplay a dial pad to enter a number and add another person to the call (three-way call). Open audio settings and change the volume of your speaker or mic. For example, the dial pad allows you to select an option during an interactive answering machine or to enter an extension number. On the desktop client, you can use some in-call controls with keyboard shortcuts.ĭisplay a dial pad to enter numbers during the call.You can access all controls, except for starting a call recording. If you added a Zoom Room to Zoom Phone, you can also access these in-call controls when using phone features in the Zoom Room controller.These controls are the same across Windows, macOS, Android, and iOS. After using Zoom Phone for making or receiving calls, you'll have access to in-call controls like recording the call, adding another person to the call, or transferring the call.ĭuring a call, you can use the following in-call controls.

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